Warranty Information

Warranty Policy

Limited Warranty

We stand behind the quality and craftsmanship of every watch we sell. This Limited Warranty covers manufacturing defects in materials and workmanship under normal use during the applicable warranty period.

Warranty Period

Unless otherwise stated, all watches purchased from House of Eve are covered by a 24-month Warranty from the date of purchase.

The warranty is valid only for the original purchaser and is non-transferable.

What Is Covered

This warranty covers manufacturing defects, including:

  • Defects in the watch movement.

  • Defective hands or dial due to manufacturing.

  • Crown or pushers that fail because of manufacturing defects.

  • Faults in internal mechanical or quartz components.

  • Water resistance only to the specifications stated for the watch, provided the watch has not been opened, damaged, or improperly serviced.

If a covered defect is confirmed, we will, at our discretion:

  • Replace the watch with the same or a comparable model if repair is not practical or

  • Issue a refund where required by applicable consumer protection laws.

What Is Not Covered

This warranty does not cover:

  • Normal wear and tear.

  • Cosmetic damage, including scratches, dents, fading, or chipped crystal.

  • Damage caused by accidents, impacts, misuse, abuse, or neglect.

  • Damage resulting from improper storage or handling.

  • Damage caused by unauthorised repairs, modifications, or opening of the watch case.

  • Water damage resulting from use beyond the stated water-resistance rating or failure to ensure the crown is properly secured.

  • Battery depletion, unless caused by a manufacturing defect (where applicable).

  • Leather, fabric, rubber, or silicone straps that naturally wear with use.

  • Loss or theft of the watch.

  • Damage caused by exposure to chemicals, solvents, perfumes, detergents, or extreme temperatures.

Water Resistance

Water-resistance ratings are tested under laboratory conditions and do not guarantee permanent waterproof performance.

Water resistance may decrease over time due to normal wear of seals and gaskets. We recommend periodic inspection and replacement of seals where appropriate.

Water damage is not covered if the watch has been improperly used, opened, or serviced by an unauthorised repairer.

Warranty Claims

To submit a warranty claim, please provide:

  • Proof of purchase.

  • Your order number or receipt.

  • A description of the issue.

  • Clear photographs or videos.

Contact Us

If you have any questions or need to make a warranty claim, please contact us:

Email: info@houseofeve.co.uk

Please include your order number and proof of purchase when contacting us so we can assist you as quickly as possible.