Shipping policy

We ship within the UK ONLY. 

Order is usually processed 2-3 days from order date and dispatched from the warehouse in GERMANY.

Orders are not processed during weekends. During busy periods such as Black Friday, Christmas, processing time can take a bit longer. 

On dispatch from the warehouse, a tracking number is authorised by Royal Mail and issued to you.

At this point, the package starts its journey from Germany to UK during which it will go through customs when it arrives UK. Package processing at customs occurs because UK is no longer part of EU. Most of the time, the process is smooth without delays. This process on average can take up to 10 days depending on whether it peak or off peak periods.

After passing through customs successfully, the package is handed over to Royal Mail to complete delivery using Tracked 48 service. At this point, Royal Mail will resume update of tracking until parcel is delivered.

We still advise delivery can take 2 - 4 weeks from order date. On average it takes about 2 weeks with smooth journey during off-peak periods at UK customs.

Please note: Royal Mail tracking WILL NOT update until the package has successfully cleared UK customs and passed on to Royal Mail for delivery. This is normal and expected.

We do not ship to P.O. box addresses.